EU Right of Withdrawal Policy

Customers located in the European Union have the right to withdraw from a purchase within 14 days after receiving their order.

To exercise your right of withdrawal, you must contact us at:

Email: support@glowlunanail.com

Return Conditions

To be eligible for a return:

• Items must be unused, unopened, and in their original packaging.
• Products must be in a resalable condition.
• All included accessories must be returned.

Due to hygiene and safety reasons, opened, used, applied, or altered press-on nails cannot be returned or refunded.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a tracked shipping service for returns, as we are not responsible for lost return packages.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a reasonable timeframe.

Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide:

• Order number
• Photos of the item received
• Description of the issue

We will review your request and provide a suitable solution.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Email: support@glowlunanail.com