返金ポリシー

At GlowLuna, every set of press-on nails is carefully inspected and prepared with love before shipping. Due to the personal nature and hygiene considerations of press-on nails, we are unable to accept returns or refunds for the following situations:

  • Incorrect nail size/styles selected by the customer
  • Personal preference changes

We highly recommend reviewing our Size Guide carefully before placing your order. If you are unsure about your size, please contact us before purchasing — we are always happy to help you find the best fit.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at:

support@glowlunanail.com

Please include:

  • Your order number
  • Photos or videos showing the issue
  • A description of the problem

Our team will carefully review your case and provide the best possible solution.

Order Cancellation

Orders can only be cancelled within 24 hours after purchase. Once your order has entered production or preparation, cancellation requests cannot be accepted.

Thank you for understanding and supporting our handmade nail artistry. We truly appreciate your trust in GlowLunaNail. 💕

EU Right of Withdrawal Policy

If your order is shipped to a country within the European Union, you may have the right to withdraw from an eligible online purchase within 14 days of receiving your order.

Certain items or situations may not be eligible for withdrawal, cancellation, return, or refund, including custom-made items, hygiene-sealed packages that have been opened or tampered with, and used, damaged, or incomplete items.

For full details, including eligibility, required proof, return shipping costs, and refund processing, please review our EU Withdrawal Policy here:

https://www.glowlunanail.com › pages › eu-right-of-withdrawal-policy